Contract IT Support Services

Fully Comprehensive support contracts incorporating all costs including parts, labour and expenses with unlimited calls, telephone remote diagnostics and on site engineer visits for maximum peace of mind.

Amco offer tailored support packages to suit our customers’ individual requirements. Response times, periods of cover and other features may be combined to produce a customised support agreement. Support agreements can take the following formats:-

• Registration premium with limited callout contracts
• Fully comprehensive 4/8 hour response contracts inc. parts labour & expenses
• House Keeping Contracts
• Registration part paid premium contracts
• On Site resident Engineer contracts

Amco recognise that each customer may have a unique set of requirements. It is for this reason that we have made it possible to tailor your agreements to suit your business. Features that can be incorporated include:-

• Guaranteed 2,4 or 8 Hour on site response service
• Guaranteed fix times from as low as 2 hours
• All inclusive annual maintenance price
• Computerised Call Logging and tracking with call analysis & Management Statistics
• Nationwide cover with strategically located support engineers across the whole of the UK.
• 30 qualified directly employed engineers
• Contract On Site Engineers – by the day, week or month
• Optional 24 hours, 365 day cover.
• Help Desk with Remote Diagnostics & Network monitoring
• Loan/Hire Equipment Facility
• Free technical Hotline Support with all support contracts
• Remote Diagnostics – off site backups etc
• Pro-active, dedicated Account Managers
• Backup support agreements with Novell and Microsoft
• Optional preventative maintenance
• Optional computer & printer cleaning service
• Housekeeping days – routine maintenance and configuration changes
• Optional on site spares management
• Volume discounts & Discount Schemes for contract performance
• Fixed Cost per call episode.
• Total Site Support & IT Management
• IT Audit Management
• Procurement & Installation Service
• Voice/Data/Electrical cabling services can be included into agreements

An Amco tailored support agreement will satisfy the individual needs of our clients. Disruption and downtime will be reduced to a minimum with corresponding gains in efficiency and continuity of service.

Detailed contract statistics generated on a regular basis will give our clients valuable information that can be used to develop and improve their IT resources with the aid of our pro-active account managers.

Amco’s practical and efficient approach will allow our clients to have a single point of contact for all their IT support issues. Amco also provide a range of additional services to compliment our service/support agreements. The quality of our services are reflected in our performance statistics. Amco boast a 97% contract renewal rate. This is a direct result of the quality of service that we provide to ensure customer satisfaction.

Last years statistics show an impressive 95% first visit fix. 99.2% of all calls attended on site within the specified contract response time. Amco offer an optional premium refund guarantee if contract responses are not met.